Last Updated: July 17, 2026
At Urban Tours, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).
Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, email address, and username, that you voluntarily give to us when you register with the application.
Derivative Data
Information our servers automatically collect when you access the application, such as your native actions that are integral to the application, including your interactions with puzzles and route progression.
Location Data
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services and verify you are at the correct physical checkpoints.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:
- Create and manage your account.
- Track your progress, completion times, and populate the public Leaderboards.
- Monitor and analyze usage and trends to improve your experience with the application.
- Notify you of updates to the Service.
- Respond to customer service requests.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations:
- Public Leaderboards: Your username, avatar, and completion times will be visible to other users on the public leaderboards.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as data analysis (e.g., Supabase for database management and authentication).
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: [email address to put].